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  • Question for those who own a Dell

    Have you ever had to return your computer for repairs? How long did it take?

    I woke up today, booted my lap top, and instead of seing the log in screen, I get something that looks like a fricking Picasso. My screen is white with big black splatter-blobs all over it. Never seen anything like it! After 2hrs on the phone with Dell support trying to communicate with a person who's English skills are minimal are best, I'm told the LCD is out and I have to mail the computer back.

    So now, I have to wait for them to send me this box, and then I send the computer back, and then they fix it and send it back to me. How long is this going to take???

    I have no internet at home, no myspace, no acces to my blog, no ebay, no porn, no way to buy movie tickets, no way to pay my bills, no way to check my bank account, no way to access my D&D character sheets, and first and foremost NO WORLD OF WARCRAFT! I am sp***ing and having major withdrawals...someone tell me it will be ok!

  • #2
    Originally posted by JMTX View Post
    I have no internet at home, no myspace, no acces to my blog, no ebay, no porn, no way to buy movie tickets, no way to pay my bills, no way to check my bank account, no way to access my D&D character sheets, and first and foremost NO WORLD OF WARCRAFT! I am sp***ing and having major withdrawals...someone tell me it will be ok!
    But you have access to O.com...that's all you need.

    Our Dell took a crap..spent 3 hours talking to some tech in the Philipines..had me take the dam thing apart..(I can barely boot it up..let alone take it apart). Turns out something happened to some memory board. Two days later, the doorbell rings, it's the Dell man...with two new memory boards.

    Amazing...you don't realize how much you depend on these things until they are broken. Hang in there.
    This profession is not for people looking for positive reinforcement from the public. Very often it can be a thankless job and you can't desire accolades, because those are not usually forthcoming. Just do your job to the best of your ability and live with the decisions you've made.

    Comment


    • #3
      You might try some isolation of the problem. Check the computer on another monitor, if one is available. There should be an external monitor D-shell connector on the back of the machine.

      You say you booted your machine, but didn't get the log in screen. Did you get any screen prior to it that was OK, or was the monitor acting wrong during the POST (power on self test), i.e. did you get the Dell logo, the how much memory is OK etc.?

      Since you're online within the last few minutes, I may be able to help with a little back-and forth here. If it becomes too involved, we can take that off this forum via email.

      Comment


      • #4
        Originally posted by Monty Ealerman View Post
        You might try some isolation of the problem. Check the computer on another monitor, if one is available. There should be an external monitor D-shell connector on the back of the machine.

        You say you booted your machine, but didn't get the log in screen. Did you get any screen prior to it that was OK, or was the monitor acting wrong during the POST (power on self test), i.e. did you get the Dell logo, the how much memory is OK etc.?

        Since you're online within the last few minutes, I may be able to help with a little back-and forth here. If it becomes too involved, we can take that off this forum via email.
        Sounds better than the chap I got in the Philipines. Argh don't you hate customer service that's located in another country and don't really speak English? I think I said "What?" a thousand times in 3 hours.
        This profession is not for people looking for positive reinforcement from the public. Very often it can be a thankless job and you can't desire accolades, because those are not usually forthcoming. Just do your job to the best of your ability and live with the decisions you've made.

        Comment


        • #5
          Monty, I'm at work, so no access to the computer. All I have here is O.com.

          Check the computer on another monitor, if one is available. There should be an external monitor D-shell connector on the back of the machine.
          I'll do that when I get home. I looked at the back of the computer earlier and couldn't find a place to plug in my other monitor, but I'll again.

          You say you booted your machine, but didn't get the log in screen. Did you get any screen prior to it that was OK, or was the monitor acting wrong during the POST (power on self test), i.e. did you get the Dell logo, the how much memory is OK etc.?
          No, from the instant I turn it on, I get a damaged looking screen. It almost looks like someone has squished my LCD crystals. Sometimes, when I logged on I could see the Dell logo on PART of the screen, but the other half of the screen still looks like a modern art painting.

          Comment


          • #6
            Thanks. Nothing against the Phillipines on my side. Among the things I do are included systems engineering and systems programming, on systems from tiny ones, to large-scale mainframes.

            Comment


            • #7
              Originally posted by Monty Ealerman View Post
              Thanks. Nothing against the Phillipines on my side. Among the things I do are included systems engineering and systems programming, on systems from tiny ones, to large-scale mainframes.
              I have NO idea what you just said. But nice to meet you, hopefully you can help JMTX.
              This profession is not for people looking for positive reinforcement from the public. Very often it can be a thankless job and you can't desire accolades, because those are not usually forthcoming. Just do your job to the best of your ability and live with the decisions you've made.

              Comment


              • #8
                I think I squished the crystals. I know that when I fell asleep the lap top was beside me and the mouse was sitting on top of the keyboard. I didn't close the top all the way, but closed it part of the way (so that it was basically resting against the mouse.)

                I think in my sleep, I rolled over, pressed the top of the computer, and then mouse crushed the LCD crystals, because one of those big Picasso-blobs sort of matches the size and shape of my mouse.

                Comment


                • #9
                  Often there is a flip-down cover panel on the back, and it can be somewhat obscure.

                  From your further description it seems like there is a problem with the builtin monitor.

                  Your external monitor may require a cable, but it probably has one internally attached permanently.

                  On many machines, there is a visible ribbon cable set that connects the video processor to the builtin monitor, and sometimes that gets damaged.

                  Is your machine under warranty?

                  Comment


                  • #10
                    Yes, it's under warranty. I just got it in March. They said they'll fix it for free, I'm just mad that I'm going to be going without it. It's like my soul, only more important.

                    Comment


                    • #11
                      That makes it seem as if you indeed impressed the mouse against the LCD screen. They are layered assemblages. Pressing the layers together can damage them, and the individual LCD elements (i.e. the individual Liquid Crystal Diodes) can get skewed and misarranged, or ruptured.

                      Comment


                      • #12
                        I used to be a Dell tech at the college I attended. I have never heard of that problem. Once the computer is running, try moving the screen back and forth to see if it is a loose connection.

                        When you boot your computer, try pressing F8 once every second until your computer either goes to the screen or goes to MS DOS. If it goes to DOS, then go into safe mode. If you can get that far, it is software and not hardware.

                        Let me know. Also, where are you located? MN by chance?

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                        • #13
                          I think that's what happened, because the black blobs look all squishy, and there are like fine lines radiating outward from them.

                          Comment


                          • #14
                            When you boot your computer, try pressing F8 once every second until your computer either goes to the screen or goes to MS DOS. If it goes to DOS, then go into safe mode. If you can get that far, it is software and not hardware
                            I already tried safe mode. No difference. Sometimes when I boot it, the whole screen is white with blobs, Sometimes, it only half the screen is. But the section that's basically normal stil lhas black lines going through it. Here's a picture (forgive my art work):

                            (oh and no, not in MN. I'm in TX)
                            Attached Files
                            Last edited by JMTX; 07-30-2008, 12:23 AM.

                            Comment


                            • #15
                              I understand. My second backup computer consists of a slide rule and an abacus. Not much good for getting on the internet.

                              You might try using your external monitor connected to a machine you can acquire from a thrift store for $50 or so (a P2 300hz with 512MB RAM and a >4GB HD would probably suffice) so you can use your internet connection while you awiat the repair or replacement. Make sure you have your cable modem or DSL CD to install the software on the temporary machine.

                              If you encounter any issues with that, you can PM me and I'll try to get back to you in a timely manner.

                              Comment

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