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Woman files suit over McDonald's drive-through access

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  • Woman files suit over McDonald's drive-through access

    Published Wednesday July 16, 2008
    Woman files suit over McDonald's drive-through access
    THE ASSOCIATED PRESS

    A hearing-impaired woman says in a federal lawsuit that she deserves a break today.

    Karen Tumeh of Lincoln says in the lawsuit that a local McDonald's refused to let her order food at the drive-through window, insisting that she either order at the electronic speaker in the drive-through lane or go inside to order.

    Tumeh says in the lawsuit that she wears a hearing aid but still cannot hear while using the drive-through ordering box at fast-food restaurants.

    She says that at least three times since September 2007, workers at a Lincoln McDonald's refused to let her place her order at the drive-through window.

    Tumeh's lawsuit says that in denying her service at the drive-through, McDonald's violated the federal Americans With Disabilities Act.

    The 1990 law is perhaps best-known for requiring wheelchair ramps in buildings.

    Tumeh's attorney said Tumeh is physically capable of walking inside to order — but that's not the point.

    "She has children who are autistic, and if they're having difficulties, it would make it problematic for her," Shirley Ann Mora James said Tuesday. "It's not appropriate for a hearing-impaired person to be forced to go inside because of their disability, when . . . other drive-through, fast-food restaurants have a policy to allow deaf and hard-of-hearing people to order at the drive-through window."

    Mora James said other McDonald's restaurants in Lincoln have accommodated Tumeh in their drive-throughs.

    A message left Tuesday with McDonald's corporate headquarters seeking comment was not immediately returned.

    Tumeh's lawsuit seeks to force McDonald's to make accommodations for hearing-impaired people to order food in restaurant drive-throughs. She is also seeking unspecified damages and attorney's fees.
    Some people were just dropped on their heads as children more than the rest of us!

  • #2
    Obviously, she did not see the sign:

    Be courteous to all, but intimate with few, and let those few be well tried before you give them your confidence!

    [George Washington (1732 - 1799)]

    Comment


    • #3
      Tumeh's attorney said Tumeh is physically capable of walking inside to order — but that's not the point.


      Oh, but that is the point. If she can go inside and order then McD's has made their restaurant accessible to her. Not all facets of life are available to handicapped persons. And she's really not handicapped just hard of hearing. Sounds like an ambulance chaser smelled blood in the water...

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      • #4
        If this woman is not able to hear the loudspeaker that is 2 feet in front of her, how in the world will she be able to hear a siren from an ambulance, firetruck, police cruiser from behind?
        "Oh, you hate your job? Why didn't you say so? There's a support group
        for that. It's called EVERYBODY, and they meet at the bar." --Drew Carey

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        • #5
          wait until the blind person sues because they cant use the drive through.
          Some say to take action and to fail is to die a dogs death. I say to live, and fail to take action is to live a dogs life.

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          • #6
            It seems like other restaurants with drive-thrus have no problem accommodating her and her autistic children give her a very valid reason for not going inside. My take is that a stubborn and foolish employee has bitten off way more than can be chewed.

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            • #7
              She may have a point. I don't need a hearing aid but most drive-up speakers sound like "Taht's a Big Mac wothuit taomto, a lrage fires and a Deit Ckoe, a bcoan crhseeuegebr, slmal feirs, and a cefofe wtih carem. "

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              • #8
                This is freaking ridiculous! If anyone here has every worked in food service or expecially Mcdonalds, you are timed on your drive through service. That timer in the window starts when the money is taken, but this process starts when your order is placed over the speaker. This allowes about two-four minutes for the employees to get your order fixed and another min. after you pay to get your order. If you allow one person to disrupt this process then not only does it kill your timing for that customer, but for everyone in the drive threw at the same time. That makes for complaining customers, that could give a crap less if she can hear or not. She, and the rest of the customers can be better served if, she walks inside.
                Originally posted by Smurfette_76
                You will always be disappointed when you expect rational behavior from irrational people.
                "I always carry a pen in my but, because you never know when things are going to crack off."
                Unnamed inmate VCJ

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                • #9
                  "It's not appropriate for a hearing-impaired person to be forced to go inside because of their disability, when . . . other drive-through, fast-food restaurants have a policy to allow deaf and hard-of-hearing people to order at the drive-through window."
                  So freakin' patronize THOSE restaurants! Let McD's know why you don't go there very often every time you deign to go inside, and let them know how much business they lose by not accomodating you. Then, let it go and get on with your life. Stop crying and expecting the entire world to serve your every whim.
                  If trees could scream, would we be so cavalier about cutting them down? We might, if they screamed all the time, for no good reason.

                  ---Jack Handey

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                  • #10
                    Can deaf people get a drivers license?...Stupid lawsuit...
                    sigpic

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                    • #11
                      McDonald's provides menus that are in Braille for blind people. I don't see what is so hard that the lady can't pull up, say she is hard of hearing, pull forward, take the order, pay, then pull up to the next window. It shouldn't mess up time in anyway. She still has to say her order, pull up, and pay. The only time that is being wasted is advising she is hard of hearing. Sounds like both parties are making a big deal out of something so small.

                      My point. If McDonalds can provide menus for the blind, why can't they have someone pull up and talk to the person at the window b.c they are HOH?
                      Your mom...

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                      • #12
                        That is like my suing McDonalds by Mayo Clinic for closing their store other than the drive through. And me walking up to order and them denying me service because I was not in a vehicle.

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                        • #13
                          My question is how did she get a DL in the first place IF she really is that hearing impaired....

                          And if she doesnt like the service at McDs, then she is free to take her money elsewhere......
                          The posts on this forum by this poster are of his personal opinion, and his personal opinion alone

                          "Politicians are like diapers. They need to be changed often and for the same reason"

                          "We fight not for glory; nor for wealth; nor honor, but only and alone we fight for freedom, which no good man surrenders but with his life"

                          Comment


                          • #14
                            Originally posted by Seventy2002 View Post
                            She may have a point. I don't need a hearing aid but most drive-up speakers sound like "Taht's a Big Mac wothuit taomto, a lrage fires and a Deit Ckoe, a bcoan crhseeuegebr, slmal feirs, and a cefofe wtih carem. "
                            It's not the speaker that your having problems with on this one. It's the ghetto people working it and thats just how they talk is the problem.

                            Originally posted by LA DEP View Post
                            My question is how did she get a DL in the first place IF she really is that hearing impaired....
                            Does your state require a hearing impaired test for drivers. I am pretty sure my state doesn't.

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                            • #15
                              Originally posted by Mr. CO View Post

                              Does your state require a hearing impaired test for drivers. I am pretty sure my state doesn't.
                              They do.....my post was somewhat of a rhetorical question......

                              IF (and I mean IF) she really has that level of impairment, then she has no business being on the road in the first place......
                              The posts on this forum by this poster are of his personal opinion, and his personal opinion alone

                              "Politicians are like diapers. They need to be changed often and for the same reason"

                              "We fight not for glory; nor for wealth; nor honor, but only and alone we fight for freedom, which no good man surrenders but with his life"

                              Comment

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