On sunday, I purchased quite an expensive computer from a best buy retail store. Got home later on sunday, got the box open, only to find out the wrong damn computer was in the box. The computer that was actually inside the box is about 700 dollars cheaper then the one I actually paid for and was on the outside of the box.
Long story short, yesterday I spent over 5 hours on the phone and in the store. Best Buy claims they can't verify my claim, so bottom line, I can't exchange or return the computer, dispite the fact this was clearly their mistake. The manafucter claims they sold the computers to best buy, and thus best buy is compeltly responsible for them.
While this makes me extremely angry, there is little I can see to do :/. I am going to file a complaint with the state, but I honestly (with my current case load and general demands) don't have the time to fight this thing out. I could sue in small claims, but the cost and or time would not make it worth it. If I even did manage to bring this to small claims, the burden lies with me to prove my case, and all they would have to say is I switched the computers in some attempt to scam them.
Its quite disheartening, but I don't see any action that I could effectively take that would both work and take little time. Best Buy knows this, which is why they basically said, do whatever you feel you have to do.
I guess I'm just seeing what my fellow brothers in blue would do. I have talked to senior management up to the corporate level, and not one person in a position of authority has hinted at their companies willingness to help.
Long story short, yesterday I spent over 5 hours on the phone and in the store. Best Buy claims they can't verify my claim, so bottom line, I can't exchange or return the computer, dispite the fact this was clearly their mistake. The manafucter claims they sold the computers to best buy, and thus best buy is compeltly responsible for them.
While this makes me extremely angry, there is little I can see to do :/. I am going to file a complaint with the state, but I honestly (with my current case load and general demands) don't have the time to fight this thing out. I could sue in small claims, but the cost and or time would not make it worth it. If I even did manage to bring this to small claims, the burden lies with me to prove my case, and all they would have to say is I switched the computers in some attempt to scam them.
Its quite disheartening, but I don't see any action that I could effectively take that would both work and take little time. Best Buy knows this, which is why they basically said, do whatever you feel you have to do.
I guess I'm just seeing what my fellow brothers in blue would do. I have talked to senior management up to the corporate level, and not one person in a position of authority has hinted at their companies willingness to help.
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