I'm a little confused and was just looking for some clarity...
I know when a civilian calls 911, they speak to the 911 operator who then takes the information and details of whatever the emergency may be...BUT who is the one that is responsible for verbally conversing back and forth with the responding officer in regards to the detail of the emergency ( ex. number of people involved, address information, suspect info...). Is that the job of the operator as well? Or is that dispatch? I'm also aware that the information is sent to the responding officers computer.
So, do dispatch and 911 operators serve the same functions? If not, what are the differences? And I'm also curious to know if 911 operators need to know 10 codes and police phonetics?
I know I'm kinda asking a lot, but I'm genuinely interested.
Thanks!
I know when a civilian calls 911, they speak to the 911 operator who then takes the information and details of whatever the emergency may be...BUT who is the one that is responsible for verbally conversing back and forth with the responding officer in regards to the detail of the emergency ( ex. number of people involved, address information, suspect info...). Is that the job of the operator as well? Or is that dispatch? I'm also aware that the information is sent to the responding officers computer.
So, do dispatch and 911 operators serve the same functions? If not, what are the differences? And I'm also curious to know if 911 operators need to know 10 codes and police phonetics?
I know I'm kinda asking a lot, but I'm genuinely interested.
Thanks!
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