"Call the sergeant" or "I want to speak to the Sergeant"

[equinox137]

I hear the "Call the sergeant" or the "I want to speak to the sergeant" crap often while working inside the walls, when these turds don't like the way something is going, like this is some dam* Burger King or that they're expecting customer service.

Is this something you hear often when working the streets?

[ateamer]

Every now and then. I tell them they can call themselves. That is usually followed by a demand for my business card. Nope. Policy only requires that I provide my name and badge number. I only say it once, don't give them a card, don't loan my pen to write it down, and don't stay facing them long enough for them to get out their own pen and copy it off my nametag. I say if they want to call up and file a complaint, make them work a bit for it.

And then, usually by the time they are talking to the sergeant, I have already called him and explained what happened. Always within policy, although maybe by just a red hair.

[janego10]

I hear it every once in a while. Sometimes i'll oblige so I can get the sarge out of their little hole they crawled in on graveyard and have him really ****ed when he shows up.

[stormz5192]

I gladly accomodate their request, because he is going to rip into them waaaaaaay worse than I did. When they ask for my name and badge #, I always provide them with a business card that has all the information that their little heart desires. We also have a wonderful digital video system in the cars, so I utilize the audio on almost every call, just to CYA.

Luckily, I rarely have people complain. I usually let them vent then do exactly what I was going to anyway. I am a huge believer in stepping aside and lettin another officer take a crack at it if I don't seem to be getting anywhere with them, if plausible.

[nonickname69]

My response is to give them my card. Like most of you I have a video system with a wireless mic taping it all if there is a problem. And a good portion of the time I'm the only deputy on duty.

[2wheeldep]

14 years of working traffic enforcement and just a couple of months ago I had my first violator demand a supervisor. So I called for one, knowing my Sgt is 45 minutes to an hour away in LA traffic.

Sgt arrives on location and saw three vehicles along the side of the road. With a puzzled look on his face he asked 'what's up". I point out the lead car wanted to talk to supervisor, the other two cars are violators that did the same thing and stopped them.

I guess the violator who requested the Sgt was now really hot because I continued to stop other violators.

Go ahead and make your complaint, I don't care. The department is not going to fire me over a complaint or two.

[CruiserClass]

It happens occasionally. They very very seldom get the resolution they expect.

[SGT53]

It happens occasionally. They very very seldom get the resolution they expect.

+1

[Jenners]

Sure, I had one. A lady came up to my car while I was on a traffic stop and proceeded to tell me I was blocking traffic and I should move my patrol car up 10 feet. I told her to get away from my car.

She took pictures of me with her cell phone and then went to the PD. I called my Sgt as soon as I cleared the stop.

[furetto7]

The last time I had someone demand to speak to my sergeant on midnights I had to laugh for a minute before I asked them if they had noticed the three stripes on my shirt sleeves, told them that I was the sergeant.

[JSD73]

When I worked in the county jail, that was a common 'request' from the inmates...I normally would point at the piping on my pant leg and tell them that was all the stripe they'd get.

Haven't had it happen on the street.

[Smurfette_76]

Hell, I've handed people my card before they even asked and said, "Just so you know who to bitch about..."

[tick]

I generally hand them my card and tell them to spell my name right.

[Iowa #1603]

I hear the "Call the sergeant" or the "I want to speak to the sergeant" crap often while working inside the walls, when these turds don't like the way something is going, like this is some dam* Burger King or that they're expecting customer service.

Is this something you hear often when working the streets?

The guys and gals that work for me usually laugh when they get that request.
After they stop, the answer is.........."You really don't want me to call the Lieutenant over here at this time of night....You really wouldn't like his answer."

[dadyswat]

Had one I snagged one night that wanted to speak to the sergeant so I called him over. He pulled up and said "what do you need leiutenant" I told to speak to the guy and transport and I'd be in to process as soon as the wrecker showed up. Needless to say the the guy was speechless.