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An executive with Best Buy claims a United Airlines gate agent refused to allow him to take a first-class seat because he was wearing a track suit, reports FOX 5 News of Washington. Armando Alvarez, a corporate executive with electronics retailer Best Buy, says he used miles to upgrade to first class on his Monday flight from Washington Dulles to Connecticut (presumably Hartford).
Alvarez says that once his upgrade cleared, he walked to the counter near the gate to get his new seat assignment. That's when he says the gate agent told him that his track suit was too casual for him to sit in first class. (See a picture and video of the suit on FOX 5’s website).
"I was humiliated," Alvarez is quoted as saying to FOX 5 reporter Will Thomas following the incident. "I was embarrassed and when some of the passengers were boarding behind me they said, 'Hey, what just happened?' And I said the agent just said I wasn't properly dressed to go in first class today. And they said, 'Was he kidding?' I said obviously not because I'm boarding and not getting in first class."
OTHER PASSENGER NEWS: Southwest kicks mom, cranky kid off flight
FOX 5 updates the story with a response from United. On its website, the TV station writes a United "spokesperson says they've identified the gate agent and he is a contract employee who works for Air Wisconsin. The spokesperson says the employee was interviewed and security footage from the terminal is being reviewed as officials for both airlines investigate the incident. United says there is no passenger dress code, but they cited two rules. Ticketed passengers can not be barefoot and must be clothed."
http://www.usatoday.com/travel/fligh...620001025.blog
Alvarez says that once his upgrade cleared, he walked to the counter near the gate to get his new seat assignment. That's when he says the gate agent told him that his track suit was too casual for him to sit in first class. (See a picture and video of the suit on FOX 5’s website).
"I was humiliated," Alvarez is quoted as saying to FOX 5 reporter Will Thomas following the incident. "I was embarrassed and when some of the passengers were boarding behind me they said, 'Hey, what just happened?' And I said the agent just said I wasn't properly dressed to go in first class today. And they said, 'Was he kidding?' I said obviously not because I'm boarding and not getting in first class."
OTHER PASSENGER NEWS: Southwest kicks mom, cranky kid off flight
FOX 5 updates the story with a response from United. On its website, the TV station writes a United "spokesperson says they've identified the gate agent and he is a contract employee who works for Air Wisconsin. The spokesperson says the employee was interviewed and security footage from the terminal is being reviewed as officials for both airlines investigate the incident. United says there is no passenger dress code, but they cited two rules. Ticketed passengers can not be barefoot and must be clothed."
http://www.usatoday.com/travel/fligh...620001025.blog
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