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Problems with a S&W Bodyguard .380 - Just got back from S&W!

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  • Problems with a S&W Bodyguard .380 - Just got back from S&W!

    .
    First off I'd like to say that the Customer Service from S&W has been great so far. I emailed them about my missing soft case yesterday (Sunday) and got an email today saying that a new one was in the mail. I called them about the problems with my gun and they are emailing me a "return label" so that I can send my gun in. My gun is S&W Bodyguard Serial# EAK. Let's see how long it takes to get the gun back and what condition it comes back in. Hopefully fully repaired.


    Problems with my gun are:

    1.) Nearly impossible to use Laser buttons.

    2.) Slide releases when Takedown Lever is inserted.

    3.) Hard to use Takedown Lever.

    4.) Trigger is extremely heavy although it is DOA and not supposed to be the lightest.


    So I talked to their CS guy and he told me to send it in. I'm fairly upset since this is a brand new gun that has never been fired, but what can you do. I told the CS guy about the DIY fix for the laser button, however, I said I didn't feel comfortable doing something like that. I don't want my gun being reliant on something I fixed and not the factory. I also said that some folks said they were getting a free mag or two for their inconvenience.

    ** He said that he has read the forums and read about the problems and solutions. (He said he read about the DIY laser fix). He also said that they don't send magazines with guns unless someone's gun is out for an extended period of time like 6 months. And that if they gave everyone free magazines it would be extremely expensive for S&W. (Which I can understand.)


    I thought it was interesting that they read the forums (Bodyguard .380 forum). Well, I hope they learn some good stuff from these forums. I also hope I get my pistol back in timely manner.



    I've only bought 2 new guns on my own and both have had problems. One was this S&W and the other one was a Browning X-Bolt rifle. The Browning had rust on the bolt and it didn't operate smoothly. So I'd say every gun company can have its share of problems.



    ----------------------------------

    Got my SW Bodyguard .380 back today. Sent it on the April 12th and got it back on May 5th, about 3 weeks.



    All of the problems appear to be fixed. Laser is easy to turn on, slide doesn't slam forward when TD lever is put in place, and the trigger appears to have been lightened and smoothened. Great work S&W!!!!




    Also, they sent me a new soft case (original was missing) and 2 new spare magazines!



    I've got nothing but praise for S&W's customer service!






    .

  • #2
    Originally posted by HEDP View Post
    .
    4.) Trigger is extremely heavy although it is DOA and not supposed to be the lightest.
    .
    I think several of S&W firearms lately are DOA.

    Dead on arrival, that is.

    Comment


    • #3
      .

      This gun is perfect for what I'm looking for. A small pocket pistol.


      If it shoots great, there's no way I could have been happier.

      Comment


      • #4
        Glad to hear that you got your gun back in good working order. S&W has one of the best customer service in the industry.

        Comment


        • #5
          Originally posted by M1garand View Post
          Glad to hear that you got your gun back in good working order. S&W has one of the best customer service in the industry.
          +1

          GLOCK aint to Shabby either.

          Comment


          • #6


            How does Colt stand up in the CS department?

            Yes my CCW is 106 years old.
            The beatings will continue until morale improves.

            Originally posted by jcioccke
            After I hit it, I would be disgusted with her

            Comment


            • #7
              Originally posted by Lawdawg45
              I'm sorry to hear you've had problems, but when you initially asked about the Bodyguard I mentioned that the Laser activation and other features were very awkward to use. I'd really like to see the option of one without the Laser.

              LD45
              I agree, and one without the laser for $249 would be awesome!
              Eat Meat, Build Mass!

              www.centralfloridaammo.com

              Comment


              • #8
                Originally posted by Hitthegym View Post
                I agree, and one without the laser for $249 would be awesome!



                This would be nice. Won't happen, but it'd be nice.


                .

                Comment


                • #9
                  Originally posted by 10-7alpha View Post


                  how does colt stand up in the cs department?

                  Yes my ccw is 506 years old.
                  :d

                  Comment


                  • #10
                    Originally posted by HEDP View Post
                    This would be nice. Won't happen, but it'd be nice.


                    .

                    I was looking to buy one of these this month. I was looking for something smaller for CCW. I was about to make a thread about it. But, I stumbled upon yours. I read the reviews on the Cabela's website and there was a couple of experiences similar to yours. Would you recommend the bodyguard .380?
                    Get your facts first, then you can distort them as you please.
                    ~Mark Twain

                    Do you want to know who you are? Don't ask. Act! Action will delineate and define you.
                    ~Thomas Jefferson

                    "Be ashamed to die until you have won some victory for humanity."
                    — Horace Mann

                    Comment


                    • #11
                      Originally posted by Lawdawg45
                      I know you didn't ask me, but the idea of a Laser on a sub-compact point and shoot pocket gun is absurd to me. To me it's just another gimmick like the Taurus Judge.........but that's just me.

                      LD45
                      Thanks for the reply. Yes, I don't really care for the laser myself. Just something compact, more than what I have now. Any recommendations? I like the Glock 27, but for now it is a little out of my price range.
                      Get your facts first, then you can distort them as you please.
                      ~Mark Twain

                      Do you want to know who you are? Don't ask. Act! Action will delineate and define you.
                      ~Thomas Jefferson

                      "Be ashamed to die until you have won some victory for humanity."
                      — Horace Mann

                      Comment


                      • #12
                        Originally posted by jason860 View Post
                        Thanks for the reply. Yes, I don't really care for the laser myself. Just something compact, more than what I have now. Any recommendations? I like the Glock 27, but for now it is a little out of my price range.
                        If you want a pocket pistol, just get a P3AT and call it a day. LCP would be the second choice.
                        Lt. Col. Grace - "Lt. Murphey, why are you all dressed up to mack on the ladies?"
                        Me - "Sir, you just answered your own question."

                        Comment


                        • #13
                          Originally posted by Murf425 View Post
                          If you want a pocket pistol, just get a P3AT and call it a day. LCP would be the second choice.
                          Thanks Murf425, I like the Kel-Tec P-3AT. Light on the wallet and easy to conceal during the warmer times of year.
                          Get your facts first, then you can distort them as you please.
                          ~Mark Twain

                          Do you want to know who you are? Don't ask. Act! Action will delineate and define you.
                          ~Thomas Jefferson

                          "Be ashamed to die until you have won some victory for humanity."
                          — Horace Mann

                          Comment


                          • #14
                            Originally posted by jason860 View Post
                            I was looking to buy one of these this month. I was looking for something smaller for CCW. I was about to make a thread about it. But, I stumbled upon yours. I read the reviews on the Cabela's website and there was a couple of experiences similar to yours. Would you recommend the bodyguard .380?


                            I haven't shot it yes, but so far yes.




                            When I shoot it this week and if it shoots well then there is no reason I wouldn't recommend it. The laser can be gimmicky, but no one says you need to use it.





                            I think the laser would be good for like someone who's less experienced locked in the bedroom while calling 911.


                            .

                            Comment

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