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I am officially dis-owning Sig Sauer

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  • I am officially dis-owning Sig Sauer

    So, 2 years ago I bought a Sig 229 as my duty weapon. One of the main reasons I chose a Sig was their reputation for reliability. About 2 months ago, I was at the range and my barrel broke. I don't know gun part names very well, but the part where the bullet feeds into the barrel, the little teeth on the bottom broke clean off jamming the slide so it would not slide forward into place. I called Sig and spoke to their Law Enforcement person and he said they would send me a new barrel, that was almost 2 months ago. Luckily I had purchased another barrel in a different caliber a few months prior, or I would be out 1 duty weapon. I am still waiting for my barrel, I have tried to call the same guy I spoke to, but he wont return my phone calls, and emails sent to the company have been left unanswered. I'm kinda ****ed, partly because of the customer service, and partly because my barrel broke. The only up side is that it happened at the range and not on the streets, where I would have been SOL. So, as of this day forward, I am swearing off Sig pistols, and as soon as I have the funds I will be purchasing a Glock.
    “Fear not the night.

    Fear that which walks the night.

    And I am that which walks the night.

    But only evil need fear me…

    and gentle souls sleep safe in their beds…

    because I walk the night.”

  • #2
    I would advise calling and speaking to anyone there. Sometimes you get a bad employee who sucks at their job. As for Sigs, I love them but get the CPO Sigs since they are older production, higher quality models that have been refurbished and sell for almost 50% less than a factory new one.

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    • #3
      Originally posted by crazynova View Post
      I would advise calling and speaking to anyone there. Sometimes you get a bad employee who sucks at their job. .
      Goos idea, I never thought of that.
      “Fear not the night.

      Fear that which walks the night.

      And I am that which walks the night.

      But only evil need fear me…

      and gentle souls sleep safe in their beds…

      because I walk the night.”

      Comment


      • #4
        Call customer service and ask for Victoria.

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        • #5
          Like any company, they have had their share of bad employees.

          After numerous messages & e-mails left with no response (and this was after numerous discussions) I got p.o.'d and showed up at the factory. The lovely lady behind the desk - the one who's voice is on (used to be? this was three eyars ago) their messages - inquired "do you have an appointment?"

          I said as loudly & clearly as I could so that those in the executive offices (at the time, right behind you if you stand facing the reception desk) could hear: "No, I don't have an appointment. I can't get an appointment, as he won't return his voicemails or e-mails. It's been weeks now and we are facing a deadline; his service is completely unacceptable, which is why I came here in person. If this is typical customer service we can take our business to Smith & Wesson or Ruger." I do not talk that way off the cuff but had rehearsed that specifically for the occassion. We are a very small agency and don't have the clout of some of you bigger outfits, but good customer service shouldn't matter for a customer of one or one million.

          We got our service and a few extra goodies. As far as I know that idiot doesn't work there anymore. He was terrible and would screw up a job at a drive-through.

          On a plus side, I have had folks from SIG - and Ruger, S&W, Remington & Savage - provide outstanding customer service, and there's been a few jac*#@ses at most of them, too.

          Also, if you e-mail LE service, do it from an agency e-mail address as they won't return inquiries from private e-mails.
          The opinions expressed here are from the individual only and do not represent the view of any agency that the poster may be affiliated with

          Comment


          • #6
            The part in question, could it be the barrel lugs? I find it helpful to know the technical information when speaking to customer service, they tend to take me more seriously.

            The barrel lugs are a part of the barrel, on the underside. The front lug engages the recoil spring and guide rod.
            There are basically two kinds of people in this world. Those that believe in the moon landing and those that don't.
            http://unistat76.blogspot.com/

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            • #7
              I'll buy it from you sight unseen! I would take a broken SIG over a working Glock!
              "My faith, my country and my family will guide me; nothing more, nothing less" -Gen. Tommy Franks

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              • #8
                I twice have had experiences like these with other businesses. In both instances, the employee was no longer with the company.
                Last edited by DAL; 11-09-2009, 01:34 PM.
                Facts do not cease to exist because they are ignored. -- Aldous Huxley
                Two things are infinite: the universe and human stupidity. -- Albert Einstein

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                • #9
                  Get the Sig fixed. Sell it and buy two Glocks. One for work and one for play.
                  ROLL TIDE!!!

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                  • #10
                    I own two Sigs (P220's) and love them. Had a trigger bar spring break on one and a take down lever break on another (I was pushing the recoil spring beyond the change level)......I would definitely own more Sigs.

                    Many in my dept also own Sigs and I have not seen any problems.

                    Your disowning a company like Sig because of an employee who may or may not have given you the shaft?
                    Steve

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                    • #11
                      Reason for Editing.
                      Last edited by lazycop; 02-24-2010, 12:05 AM.
                      Work smarter not harder!

                      Comment


                      • #12
                        +1 on the feed ramp. If SIG didn't want to take a look at that barrel I would question it, but you probably got a luke-warm employee. Keep trying

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                        • #13
                          Feed ramp or barrel lugs it doesn't make sense since both are pretty substantial pieces of metal and besides, the barrel is milled from a single piece of steel. I think a picture of what is broken would be helpful to others if a similar problem should come up.
                          One Shot, One Kill. Anything else is just pu(ff)y!

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                          • #14
                            I'll tell you what I've learned from experience. The Sig is a fine gun and I would love to own one but they are finnicky. If you keep them clean and don't engage in a combat situation where the gun will be fired dirty it's fine. The problem occurs when the gun gets dirty from repeated shooting or some other source.
                            I have found the gun has tight tollerences which makes it a good accurate shooting gun. Because of the tight tolerences the gun doesn't like getting dirty.
                            I've seen this time and time again at various shooting matches, with OSI in the Air Force, and have heard this from other sources as well.

                            As a primary duty gun I would not carry one. Granted, the average patrol officer only fires his gun at training and qualifications so he may never witness any problems. I, on the other hand, have seen it happen on many occaisions so I can't put my trust in it.

                            Glock has shown itself to be the ultimate combat pistol combining accuracy, durability, and dependability in all environments. As a result I trust it and will carry it.

                            I would carry the Sig off duty or as a CCW and would feel completely safe with it. I just don't trust it under extreme conditions.

                            I know this is going to generate all kinds of replies like how the Navy Seals use it, etc...etc...

                            My statement is purely from my experience and from what I've seen I've formed an opinion. Take it for what it's worth.
                            Due to the Juvenile bickering and annoying trolling committed by members of this forum I have started an igore list. If your name is listed below I can't see you.

                            CityCopDC, Fire Moose, Carbonfiberfoot, Damiansolomon

                            Comment


                            • #15
                              Originally posted by leesrt View Post
                              I'll tell you what I've learned from experience. The Sig is a fine gun and I would love to own one but they are finnicky. If you keep them clean and don't engage in a combat situation where the gun will be fired dirty it's fine. The problem occurs when the gun gets dirty from repeated shooting or some other source.
                              I have found the gun has tight tollerences which makes it a good accurate shooting gun. Because of the tight tolerences the gun doesn't like getting dirty.
                              I've seen this time and time again at various shooting matches, with OSI in the Air Force, and have heard this from other sources as well.

                              As a primary duty gun I would not carry one. Granted, the average patrol officer only fires his gun at training and qualifications so he may never witness any problems. I, on the other hand, have seen it happen on many occaisions so I can't put my trust in it.

                              Glock has shown itself to be the ultimate combat pistol combining accuracy, durability, and dependability in all environments. As a result I trust it and will carry it.

                              I would carry the Sig off duty or as a CCW and would feel completely safe with it. I just don't trust it under extreme conditions.

                              I know this is going to generate all kinds of replies like how the Navy Seals use it, etc...etc...

                              My statement is purely from my experience and from what I've seen I've formed an opinion. Take it for what it's worth.
                              Sqeeky clean? Finicky? No I can't say I agree with you. I own plenty of Glocks and Sigs, and I like them all. To equate a Sig226/228/229 to being a tempermental piece of weaponry is almost a lark. When I was in we carried the M9, the only guys who got the M11's were the so called "undercover" types, and they never shot them to any extent to warrant an accurate opinion of them at all.
                              People grow through experience, if they meet life honestly and courageously. This is how character is built.

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