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Mtapd Emergency Communications Operator


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  • Mtapd Emergency Communications Operator

    Job Description

    Job Title:

    Long Island City C3 Center

    Job Information
    SALARY: $34, 869 (salary non-negotiable/ position covered by IBT
    Local 808 collective bargaining agreement)
    DEPT/DIV: Police Communications Unit
    LOCATION: Long Island City, Queens
    SUPERVISOR: Assistant Deputy Chief, Communications Unit
    HOURS OF WORK: Varying 8 hour shifts*
    *Must be available to work day, afternoon or overnight shifts
    including holidays and weekends as required.

    The Emergency Communications Operators are responsible for handling both emergency and non-emergency calls for police assistance. This position monitors and reports on alarms received through the integrated electronic security network in order to provide for the safety and security of the customers and employees of the Metropolitan Transportation Authority and the protection of the critical infrastructure of the MTA.

    Emergency Communications Operators must be able to gather and disseminate information obtained from callers in crisis, suicidal callers, and callers in high-risk incidents. They must be able to provide resources to emergency responders who are in distress, and immediate response to any event alarm or condition that may jeopardize safety and security. To accomplish this they must make critical decisions rapidly under high-stress conditions.

    Emergency Communications Operators must make decisions on dispatching emergency response personnel and resources to the scene of an incident. They are further required to determine if an alarm indication necessitates a response and to determine the nature and scope of the response.

    Successful candidates must undergo an MTA Police Department background check, and be fingerprinted.
    o Receives emergency calls for assistance and dispatches emergency responders.
    o Prioritizes emergency calls to provide critical incident response.
    o Identifies and uses available resources and tools to enhance the delivery of public safety services.
    o Use existing map interfaces, mapping program features, and zone beat configurations in order to identify resources to support Police operations.
    o Monitor all security related systems in the C3 center to identify alarms and make appropriate notifications.
    o Process basic system administration tasks and other related work to determine system failures and make notification to EITG for repairs.
    o Prepare computer aided dispatch reports on emergency calls for service.
    o Generate incident, daily, weekly, and monthly reports related to C3 Center Operations.
    o Perform trend analysis of various security events and alarms.
    o Research and collect data for system audits.
    o Excellent oral and written communication skills
    o Ability to make critical decisions based on current data, past experience and business rules
    o Ability to prioritize tasks
    o Excellent analytical abilities
    o Ability to work rotating and non-traditional tours (evenings, overnight, weekends, holidays)
    o Ability to work mandatory overtime
    o Proficiency in a second language, a plus
    Education and Experience
    o High School Diploma plus 2-3 years work experience in a customer service environmet required. Dispatching or emergency services work highly preferred.
    o Proficiency in Microsoft Office and other applications.
    o Basic Keyboarding ability.
    How To Apply
    Log onto employment.mta.info.
    Qualified applicants can submit an online application by clicking on the 'Add Job to Basket' button then by clicking on the 'Job Basket' hyperlink. From the Job Basket page, click on the 'Apply for Jobs in Basket' button. If you have previously applied on line for other MTA positions, enter your E-mail address and password. If it is your first registration, click on the following hyperlink: 'Are you a new applicant? Click here to register'. You will need to provide an E-mail Address and Password. If you do not have an E-mail address, you can obtain one at no cost from various web mail providers (e.g., Yahoo.com, Hotmail.com, etc.)
    Equal Employment Opportunity
    MTA is an Equal Opportunity Employer.

    Please apply before:


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